As a former airline employee with Delta and Malaysia Airlines , don’t expect me to defend the actions of the airlines , especially here in the United States .
I was a reservation agent in Boston and Los Angeles for 10 years .
The airlines had image problems back then when I was an employee from 1996 until 20 06 and it seems like it’s gotten worse .
Don’t even get me started on United Airlines , they’re doing okay by themselves looking like the airline from Hell .
But what about the other ” Legacy Carriers “, that’s American and Delta .
They aren’t any better than United .
Uncomfortable seats , not enough legroom , small bins to fit your carry on bags, and not to mention those baggage fees .
Although , I do find it rather funny that Congress wants to do something about the really awful customer service that the airlines are providing us.
I guess Congress forgot that they created this monster by deregulation back in the day .
Flying used to be a pleasure and the ride was very comfortable .
Now, it looks as though the airlines don’t care , and neither do the passengers , some of whom look like they just rolled out of bed and onto the plane .
I’m not talking about the passengers in economy or premium economy , or whatever the airlines are calling those same uncomfortable seats that supposedly have more legroom now .
I’m talking about you , Mr. and Mrs Moneybags sitting in Business and First Class wearing your pajamas or sweat pants .
They told you to get comfortable on the plane, but don’t take it and run with it .
Dress up for God’s sake .
Leave the sweatpants for that 30 Plus Teams Tour of a Los Angeles Dodgers baseball game.
Things have gotten stressful for everyone , not just the passengers .
It seems as though we pay for everything .
It’s not just the Legacy Carriers , the “Low Cost “airlines aren’t any better .
Southwest Airlines , you’re my favorite carrier, what on earth happened to those great super saver “Getaway Fares” that you used to have from Laguardia, Newark Liberty , not to mention the other airport that I fly out of a lot , Philadelphia International ?
Speaking of low cost and no frills , Sprit Airlines , must you charge for EVERYTHING ? !
Your service is so horrible , you should be paying US to fly YOUR AIRLINE .
Your customer service leaves a lot to be desired .
I’d rather walk or take a Greyhound Bus to the two Spirit hubs, Detroit and Fort Lauderdale , than fly on Spirit to those cities .
Why can’t the airlines make travel better ?
I’m not referring to all those screaming infants on board , because if I was stuck in one of those middle seats , I’d be screaming too.
Although , folks , please stop your brats, who are old enough to know better , from kicking the back of my seat, please .
Give us some real customer service .
Don’t ignore our complaints .
Please don’t leave it up to
the Reservation Sales agents to apologize why their flight wasn’t on time .
Don’t ignore the passengers if they email you or write you about the horrible service they received .
At the end of the flight , how about the flight attendants and pilots actually thanking us for flying their airline , and REALLY meaning it ?
How about giving us the real reason that flight from Atlanta is delayed ?
Passengers aren’t doing you a favor by taking your airline , so don’t act like we are .
We do have other choices when we’re doing that 30 Plus Teams Tour of Chicago .
We’re taking your airline because your fare is cheap and you’re the fastest way that we can begin our 30 Plus Teams Tour of Miami , Phoenix , or Salt Lake City .
People aren’t going to suddenly stop flying all together and take Amtrak or Greyhound buses to get to their destinations .
They’re still going to fly .
The airlines know this , so how about making the friendly skies really truly friendly ?